Draft for review. This document has not yet been approved by legal counsel. Highlighted items in brackets are placeholders for company details that are still being confirmed.
Last updated: [To be confirmed: publication date]
1. Free trial
Every app starts with a 14-day free trial, and nothing is charged during it. If you don't choose a plan, the app is paused, not deleted.
2. Cancelling a subscription
- You can cancel any app's subscription at any time from your GrowthX account.
- Cancellation takes effect at the end of the current billing period. You keep access until then.
- You can export your data before and after cancelling.
3. Refunds
- Monthly plans: [To be confirmed: refund rule for monthly plans].
- Yearly plans: [To be confirmed: refund rule for yearly plans (e.g. pro-rata or within a set number of days)].
- Approved refunds go back to the original payment method through our payment provider within [To be confirmed: number of business days].
4. Failed or duplicate payments
- If a payment fails, you are not charged. We will let you know so you can try again.
- If you are charged twice for the same invoice, contact us and we will refund the duplicate within [To be confirmed: number of business days].
5. Changing plans
Upgrades and downgrades apply from your next billing cycle.
6. How to ask for a refund
Email [To be confirmed: support email] with your invoice number, or use our contact page. We reply within [To be confirmed: response time].